Pelago's Best Prices Guaranteed CampaignTerms & Conditions

1. Promotion Overview
This promotion ("Promotion") is organized by Encounters Pte Ltd ("Pelago") and is valid for bookings made between January 2024 (00:00 Singapore time) and 31 December 2025 (23:59 Singapore time) ("Promotion Period").

2. How the Price Match Works

If you find a lower price for the same activity on another eligible platform, Pelago will refund you the price difference via a Pelago promo code (“Promo Code”), after verifying the submission.

• Important Notes:
  → If you used a promo code on your Pelago booking, the refund is based on the final discounted price you paid
  → The refund will only be issued after Pelago verifies that the lower price meets all eligibility requirements, and after activity is completed.

3. Eligibility Criteria

Qualifying Price Match

To qualify:

• The price that is compared against must include taxes and exclude discounts
• The booking details must match exactly:
  → Same activity, inclusions, options, operator
  → Same visit date
  → Same number of participants
  → Same currency, unless unavailable (Pelago will use prevailing exchange rates)
  → The lower price must be publicly available, verifiable by Pelago and bookable online
  → The other price must be at least SGD 1 (or equivalent) lower than your final Pelago price (after discounts)

4. What’s Not Eligible

The following do not qualify for the price match:

A. Price Types

• Discounted or promotional prices
• Member-only, corporate, or group rates
• Travel packages (e.g., bundled tours)
• Prices not available or bookable at the time of verification
• Credit card or payment method-specific offers
• Seasonal pricing (e.g., school/summer holidays)
• Flash or limited-time deals (e.g., "first 50 bookings")

B. Product Types

• Formula 1 Singapore Airlines Singapore Grand Prix, including Hospitality Packages
• Disney Adventure by Disney Cruise Line
• Products offered under KrisFlyer Experiences

C. Booking Types

• Bookings paid using Pelago Gift Cards

5. How to Submit a Request

• Submit your claim before the activity date
• Only one request per booking is allowed
• You must include the website link and screenshot showing:
  → The lower price (including taxes, excluding discounts)
  → Matching activity, options, and quantity

6. Review & Refund Process

• Submissions are reviewed within 5 working days.
• If approved, the Promo Code will be issued within 10 days after your activity, provided the activity was completed and not cancelled.

7. Other Terms

• All bookings are subject to Pelago’s Terms of Use
• Personal data will be handled per Pelago’s Privacy Policy
• Pelago reserves the right to amend or withdraw any terms, or terminate the Promotion, without prior notice
• This Promotion is governed by the laws of the Republic of Singapore and subject to the exclusive jurisdiction of the Singapore courts

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