Terms & Conditions for Pelago's Best Prices Guaranteed Campaign
- This promotion (“Promotion”) is organised by Encounters Pte Ltd (“Pelago”) and is valid for bookings made between January 2024 (00:00 Singapore time) and 31 December 2025 (23:59 Singapore time) (“Promotion Period”).
- For successful requests, Pelago will refund the price difference (between Pelago's price and other channels) in the form of a Pelago promotion code ("Promo Code"). The refund will be issued once Pelago verifies that the other channel's prices lower rate comply with the following terms and conditions:
→ Campaign Eligibility: Submissions must meet all conditions following the campaign's eligibility.
→ Promo Code Usage: If a Pelago promo code was used for the original booking, the refund will be based on the final discounted price on Pelago.
→ Other Channel Source: The other channel prices must come from official travel websites or registered travel agencies.
- Submissions will be reviewed within 5 working days of submission. If approved, Promo Codes will be issued within 10 days after the activity date, provided the activity is completed and the booking is not cancelled.
- Bookings made using Pelago Gift Cards are not eligible for this campaign.
Campaign Eligibility:
- To qualify for the promotion, the price on other travel experience websites must be lower (including taxes, but excluding discounts) than the final price paid on Pelago (including discounts). It must also meet the following conditions during Pelago’s review:
→ Same activity, inclusions and option(s) selected.
→ Same dates of visit.
→ Same currency - Except when the website does not offer payment in your local currency, which Pelago will review based on prevailing rates.
→ Rate must be available to the general public and verified through Pelago.
→ The price difference must be at least SGD 1 (or equivalent in other currencies) to qualify.
- Prices that will not be applicable are:
→ Discounted prices
→ Non-public prices (e.g., company rates, group rates, membership program rates)
→ Prices offered as part of a package (e.g., tour package)
→ Prices that are no longer available, viewable or bookable on the Internet at the time of verification by Pelago
→ Credit card offers
→ Seasonal pricing (e.g., school holidays, summer holidays)
→ Flash sales and/or limited time offers (e.g. first 50 bookings)
→ The following products are excluded from the best price guarantee proposal:
(a) Formula 1 Singapore Airlines Singapore Grand Prix 2025
(b) Formula 1 Singapore Airlines Singapore Grand Prix 2025 (Hospitality Packages)
(c) Disney Adventure by Disney Cruise Line
- All requests must be submitted on or prior to the activity date of the booking on Pelago. Only 1 successful request can be submitted per booking.
- All requests must include a screenshot showing the final price on the other travel experience website, including taxes (but excluding discounts), for the same activity, option, and number of units.
- All bookings are subject to Pelago’s Terms of Use, and all collection, use and disclosure of personal data submitted for purchases made during this Promotion will be in accordance with Pelago’s Privacy Policy.
- Pelago reserves the right to amend or withdraw any terms and conditions of this Promotion, and/or terminate the Promotion, without any prior notice at its sole and absolute discretion.
- The terms and conditions of this Promotion shall be governed by and construed in accordance with the laws of the Republic of Singapore and shall be subject to the exclusive jurisdiction of the Singapore courts.
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