Terms & Conditions for New Account and Additional Reward Promotion
1. The New Account Promotion and Additional Reward Promotion (as outlined below) (collectively, the “Promotions”) are organised by Encounters Pte Ltd (“Pelago”).
New Account Promotion
2. Pelago customers who sign up for a new Pelago account (the “Pelago Account”) will receive a uniquely generated promo code (the “New Account Promo Code”).
3. The New Account Promo Code is tied to the Pelago Account and can only be used on the first Pelago booking with the Pelago Account. The New Account Promo Code will be automatically credited into the Pelago Account after it is generated.
4. The New Account Promo Code is valid for 90 days from the date it is generated (the “New Account Promotion Period”).
5. The New Account Promo Code entitles the Pelago customer to a 10% discount off total booking during the New Account Promotion Period. The discount value is capped at SGD 10.00, or currency equivalent. The currency will be determined by the IP address of the Pelago customer at the time of sign up.
6. The New Account Promo Code can only be used once for each Pelago Account.
New Account Promotion (Additional Reward)
7. New Pelago Account Holders who provide marketing consent during account sign up will receive another uniquely generated promo code (the “Additional Reward Promo Code”).
8. The Additional Reward Promo Code is tied to the New Pelago Account and can only be used with the New Pelago Account. The Additional Reward Promo Code will be automatically credited into the New Pelago Account after it is generated.
9. The Additional Reward Promo Code is valid for 180 days, from the day of issuance (the “Additional Reward Promotion Period”).
10. The Additional Reward Promo Code entitles the New Pelago customer to a 10% discount off total booking during the Additional Reward Promotion Period. The discount value is capped at SGD 5.00, or currency equivalent. The currency will be determined by the IP address of the Pelago customer at the time of sign up.
11. The Additional Reward Promo Code can only be used once for each Pelago Account.
Country Specific: Malaysia
12. Pelago customers who sign up for a Pelago Account in Malaysia (determined by IP address at the time of sign up) will be referred to as “Malaysian Pelago Account Customers”.
13. The New Account Promo Code entitles Malaysian Pelago Account Customers to a 10% discount off total booking during the New Account Promotion Period. The discount value is capped at MYR 20.00.
14. The Additional Reward Promo Code entitles New Malaysian Pelago Account Customers to a 10% discount off total booking during the Additional Reward Promotion Period. The discount value is capped at MYR 10.00.
Others
15. Users found attempting to abuse the system by creating multiple accounts or engaging in fraudulent activity will not be eligible for the promotional offer. We reserve the right to investigate and take appropriate action, including disqualifying such users from receiving the promotional benefits.
16. The Promotions are subject to product exclusions, which will be updated from time to time at Pelago’s sole discretion. Please find full list of product exclusions here.
17. The Promotions cannot be applied together or with any other existing Pelago promotions, offers or privileges, unless otherwise stated.
18. The Promo codes are non-transferable and not exchangeable for cash, credit or any other item in part or in whole.
19.All bookings are subject to Pelago's Terms of Use, and all collection, use and disclosure of personal data submitted for purchases made during this Promotion will be in accordance with Pelago's Privacy Policy.
20. Pelago reserves the right to amend or withdraw any terms and conditions of the Promotions, and/or terminate the Promotions, without any prior notice at their sole and absolute discretion.
21. The terms and conditions of this Promotion shall be governed by and construed in accordance with the laws of the Republic of Singapore and shall be subject to the exclusive jurisdiction of the Singapore courts.
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