Terms & Conditions for New Account and Additional Reward Promotion, and Referral Programme
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Terms & Conditions for New Account and Additional Reward Promotion
1. The New Account Promotion and Additional Reward Promotion (as outlined below) (collectively, the “Promotions”) are organised by Encounters Pte Ltd (“Pelago”).
New Account Promotion
2. Pelago customers who sign up for a new Pelago account (the “Pelago Account”) will receive a uniquely generated promo code (the “New Account Promo Code”).
3. The New Account Promo Code is tied to the Pelago Account and can only be used on the first Pelago booking with the Pelago Account. The New Account Promo Code will be automatically credited into the Pelago Account after it is generated.
4. The New Account Promo Code is valid for 90 days from the date it is generated (the “New Account Promotion Period”).
5. The New Account Promo Code entitles the Pelago customer to a 10% discount off total booking during the New Account Promotion Period. The discount value is capped at SGD 10.00, or currency equivalent. The currency will be determined by the IP address of the Pelago customer at the time of sign up.
6. The New Account Promo Code can only be used once for each Pelago Account.
New Account Promotion (Additional Reward)
7. New Pelago Account Holders who provide marketing consent during account sign up will receive another uniquely generated promo code (the “Additional Reward Promo Code”).
8. The Additional Reward Promo Code is tied to the New Pelago Account and can only be used with the New Pelago Account. The Additional Reward Promo Code will be automatically credited into the New Pelago Account after it is generated.
9. The Additional Reward Promo Code is valid for 180 days, from the day of issuance (the “Additional Reward Promotion Period”).
10. The Additional Reward Promo Code entitles the New Pelago customer to a 10% discount off total booking during the Additional Reward Promotion Period. The discount value is capped at SGD 5.00, or currency equivalent. The currency will be determined by the IP address of the Pelago customer at the time of sign up.
11. The Additional Reward Promo Code can only be used once for each Pelago Account.
Country Specific: Malaysia
12. Pelago customers who sign up for a Pelago Account in Malaysia (determined by IP address at the time of sign up) will be referred to as “Malaysian Pelago Account Customers”.
13. The New Account Promo Code entitles Malaysian Pelago Account Customers to a 10% discount off total booking during the New Account Promotion Period. The discount value is capped at MYR 20.00.
14. The Additional Reward Promo Code entitles New Malaysian Pelago Account Customers to a 10% discount off total booking during the Additional Reward Promotion Period. The discount value is capped at MYR 10.00.
Others
15. Users found attempting to abuse the system by creating multiple accounts or engaging in fraudulent activity will not be eligible for the promotional offer. We reserve the right to investigate and take appropriate action, including disqualifying such users from receiving the promotional benefits.
16. The Promotions are subject to product exclusions, which will be updated from time to time at Pelago’s sole discretion. Please find full list of product exclusions here.
17. The Promotions cannot be applied together or with any other existing Pelago promotions, offers or privileges, unless otherwise stated.
18. The Promo codes are non-transferable and not exchangeable for cash, credit or any other item in part or in whole.
19.All bookings are subject to Pelago's Terms of Use, and all collection, use and disclosure of personal data submitted for purchases made during this Promotion will be in accordance with Pelago's Privacy Policy.
20. Pelago reserves the right to amend or withdraw any terms and conditions of the Promotions, and/or terminate the Promotions, without any prior notice at their sole and absolute discretion.
21. The terms and conditions of this Promotion shall be governed by and construed in accordance with the laws of the Republic of Singapore and shall be subject to the exclusive jurisdiction of the Singapore courts.
Terms & Conditions for Referral Programme
1. The Pelago Referral Programme (the "Programme") is organised by Encounters Pte Ltd (“Pelago”). The Programme shall commence on 14 April 2025 (the “Commencement Date”).
2. In these Terms & Conditions, the following definitions shall apply:-
(i) Referrer: An existing Pelago user who:-
(a) has made at least one (1) fulfilled booking; and
(b) refers new users to Pelago.
(ii) Referee: A new Pelago user who is referred by a Referrer;
(iii) Referral Link: A link unique to each Referrer, provided for the purpose of inviting a Referee
3. How the Programme Works
(i) An existing Pelago user becomes eligible to be a Referrer if he/she has at least one (1) fulfilled booking on Pelago.
(ii) The Referrer gets a Referral Link from Pelago and shares it with friends and family who are not yet Pelago users.
(iii) The Referee must click on the Referral Link and sign up for a new Pelago account from the linked webpage.
(iv) Pelago reserves the right, at its sole discretion, to modify, amend or update the eligibility criteria for participation in the Programme at any time without prior notice. Any such changes will be effective immediately upon notification and shall apply to all current and future participants of the Programme.
4. Incentives and Rewards
(i) Upon successful registration as a new Pelago user, the Referee will receive one (1) promo code worth the “Referee amount” stated in the table 6(i) that can be used up to two times.
(ii) The Referee makes a booking on Pelago (the “Referee Booking”).
(iii) The Referrer will receive one (1) promo code worth the “Referrer amount” stated in the table 6(i) when any of his/her Referee fulfills the first booking.
(iv) The Referrer can receive promo codes for the first ten (10) Referees who fulfill a Referee Booking, up to the “Maximum amount for Referrer” stated in the table 6(i).
5. Referral Promo Code Usage Terms
(i) Referral promo codes can only be used on the Pelago App;
(ii) Referral promo codes can be used on bookings with a value of at least SGD 75 (or its currency equivalent)
(iii) Referral promo codes expire 90 days from issuance; and
(iv) The Promotions are subject to product exclusions, which will be updated from time to time at Pelago’s sole discretion. Please find the full list of product exclusions here.
6. Referral Amount and Currency
(i) The Referral amount and currency are determined based on the Country of Residence (“COR”) of the Referrer at the time the Referral Link is first shared, as set out in the table below:-
(ii) If a COR is not listed in the table above, the default currency will be in SGD.
(iii) Once a Referral Link is shared, the currency and amount shall remain fixed for the Referrer and Referee.
7. This Programme is applicable to all bookings on Pelago, but is NOT stackable with other promotions or promo codes.
8. Pelago reserves the right to investigate and take appropriate action, including but not limited to disqualification from the Programme, withholding of Promo Codes and suspension of user accounts in cases where fraudulent, abusive or suspicious activity is suspected in connection with the Programme. This includes but not limited to, creating fake accounts, using false information or manipulating the referral process in any way.
9. Please note that prices stated on our social media channels are indicative and may differ from actual prices due to promotions, discounts and dynamic market conditions. Prices stated on our social media channels are also subject to change due to currency fluctuation and other factors beyond our control. For the most accurate and current pricing information, please visit our official website.
10. All bookings are subject to Pelago's Terms of Use, and all collection, use and disclosure of personal data submitted for purchases made for this Programme will be in accordance with Pelago's Privacy Policy.
11. Pelago reserves the right to amend or withdraw any terms and conditions of this Programme, and/or terminate the Programme, without any prior notice at its sole and absolute discretion.
12. The terms and conditions of this Programme shall be governed by and construed in accordance with the laws of the Republic of Singapore and shall be subject to the exclusive jurisdiction of the Singapore courts.
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