Candidate Privacy Policy

We are committed to protecting your personal data. Pelago will process personal data in compliance with both the Singapore Personal Data Protection Act (PDPA) and the EU General Data Protection Regulation (GDPR).


We are transparent about our data protection processes. This policy will explain to you the types of personal data we receive and use as part of your application, and how we will store them, as well as the basis on which we will process them.

We welcome questions and comments about this policy. Please address them to our Data Protection Officer at the following email address dpo@singaporeair.com.sg, with the subject header as Pelago Candidate Privacy Policy.

The types of information we receive

We will receive and use the following information about you: 


Information you provide as part of your application. You will provide us information about you to apply for a role or by corresponding with us by phone, e-mail or otherwise. This includes information such as your name, contact information, work experience, educational qualifications, ability to work in the country for which you are applying for employment and any information you choose to submit (such as information from a CV). 


  • Sensitive information you can provide: Where permitted by local law, you have the option of providing certain sensitive personal data with your consent, such as, race or ethnic origin, or whether you have a disability, for the purposes of equal opportunities monitoring. If you decide not to provide this data, your application will not be prejudiced.


Information from third parties. We receive information from third parties in connection with your application, such as referees, recruiters and organisations that provide background checks (this may include right to work, criminal reference checks and motor vehicle record background checks to the extent permitted by applicable law).

How we use your information

For the purposes of the EU GDPR, Pelago acts as a data controller. We will use your information to:

  • identify and evaluate you for employment positions;
  • determine and validate your qualifications for employment
  • conduct background checks including, to the extent permitted under applicable law (including checking references, qualifications, criminal records checks)
  • if you are a successful candidate, create an employment record
  • the extent permitted or required by applicable law, conduct employment and diversity monitoring;
  • communicate with you
  • send you notifications about new positions that match your profile;

How we store your information

The personal data that we collect from you will be transferred to, and stored at/processed in Singapore, United States of America, Canada, Colombia and India, under the Commission’s model contracts for the transfer of personal data to third countries (i.e. the standard contractual clauses), pursuant to Decision 2004/915/EC.

How we share your information

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

  • These third parties include third-party service providers (including contractors and designated agents) and other entities within our group.
  • These third parties are used to carry out the following activities: payroll administration, pension administration, benefits provision and administration, IT services, etc.

Data retention policy

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 


In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Exercising your rights

You have certain rights in relation to the personal data we hold about you. Some of these only apply in certain circumstances. Please note that we will require you to verify your identity before responding to any requests. We will respond to a request by you to exercise those rights without undue delay and at least within one month (although this may be extended by a further two months in certain circumstances). 

To exercise any of your rights, please address them to our Data Protection Officer at the following email address dpo@singaporeair.com.sg, with the subject header as Pelago Candidate Privacy Policy.

Access

You have the right to know whether we process personal data about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with. 

Portability

You have the right to receive a subset of the personal data we collect from you in a structured, commonly used and machine-readable format and a right to request that we transfer such personal data to another party. If you wish for us to transfer the personal data to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal data or its processing once received by the third party. Note: We may not be able to provide you with certain personal data following an access or portability request if providing it would interfere with another individual’s rights (e.g. where providing the personal data we hold about you would reveal information about another person) or where another exemption applies. 

Correction

You have the right to require us to correct any personal data held about you that is inaccurate and have incomplete data completed (including by the provision of a supplementary statement). Where you request correction, please explain in detail why you believe the personal data we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that whilst we assess whether the personal data we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below. 

Erasure

You may request that we erase the personal data we hold about in certain circumstances. Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure. We will retain the personal data if there are valid grounds under law for us to do so (e.g. for the defence of legal claims or freedom of expression) but we will let you know if that is the case. 

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