Cookie Policy

This Cookie Policy applies to information collected and used by Encounters Pte. Ltd. (“Pelago”, “we”, “our” or “us”) when customers access the Pelago websites or mobile applications (“Platforms”). This information is collected through cookies and various other similar technologies, including tools such as web beacons and tracking pixels.


You are free to set your browser or operating system settings to limit certain tracking or to decline cookies in relation to cookies which are not necessary, but by doing so, you may not be able to use certain features on our website or take full advantage of all of our offerings.


In certain circumstances, we collect personal data about you through these Cookies which may include your IP address, information about the way you use our website, your choice of Internet browser, the type of device you’re accessing our website from and where you are in the world. Where any information we collect through cookies qualifies as personal data, this Cookie Policy and our Privacy Policy here apply to the collection and use of such personal data.

What are cookies?

Cookies are small files placed onto your computer or mobile device by certain websites that you visit or e-mails that you open. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Where you consent to cookies on our Platforms we aim to give you a personalised and more streamlined online experience.


Cookies can be ‘first party’ or ‘third party’ cookies depending on the domain that sets them. In relation to our Platforms, first party cookies are set by us and information is collected and used by us in accordance with the terms of this Cookie Policy and our Privacy Policy. Third party cookies are set by third parties and information is collected and used in accordance with their policies. 


First and third-party cookies can be ‘persistent’ or ‘session’ cookies depending on their duration. 


• Persistent Cookies remain on a user's device for the period of time specified in those cookies and are activated each time that user visits the platform that created the cookies, until the cookies expire or are disabled by the user. 

• Session Cookies allow the actions of a user to be linked during a single browsing session. A session starts when a user opens a browser window and ends when the browser window is closed, following which all session cookies are deleted.

 

Our Platforms use both persistent and session cookies.

Cookies we use

We keep a record of all the cookies we use on our Platforms and some of the other similar technologies, such as web beacons and tracking pixels. We update this regularly.

Essential

These cookies are essential to making our website work correctly and to function as intended, and are necessary for the provision of the Service to you. For example, these cookies allow us to:


Provide services that you have asked for, such as access to secure logins and our transactional pages 

Balance or limit traffic to section of our website to maintain consistent and reliable performance for all users 

Store your acceptance of our Terms of Use, Privacy Policy and Cookie Policy, and to honour your privacy and cookie preferences

These cookies are necessary for the provision of the Service to you and we do not require your consent for use of these particular cookies. If you do not want us to collect such information, you must cease using our website immediately. By continuing to use our website, you accept that these necessary cookies are vital for provision of such services and will be placed on your browser as normal.

Category

Cookies

Domain

Expiry

Pelago

app.pelago.com.sg

24 hours

SESSION

These cookies are strictly necessary to provide you with services throughout Pelago and to use its features, such as granting you access to secure areas, and storing your website data collection preferences so that we can honor them when you return to our site.

app.pelago.com.sg

next-i18next

app.pelago.com.sg

Session

cookie_consent

app.pelago.com.sg

365 days

tracking-preferences

app.pelago.com.sg

365 days

ajs_anonymous_id

.pelago.com.sg

365 days

ajs_group_id

.pelago.com.sg

365 days

ajs_user_id

.pelago.com.sg

365 days

Functional

These cookies make navigating our website easier for you, enhance your browsing experience, and allow for enhanced functionalities. For example, these cookies allow us to:


• Keep track of your Pelago Account details when you’ve logged in

• Remember your country and language preferences, and present content that is relevant to those preferences

• Remember any settings that you may have applied 

• Provide enhanced functionalities such as videos or live chat


Although important to us, these cookies are non-essential to the use of the website. However, without these cookies, certain functionalities may become unavailable.

Category

Cookies

Domain

Expiry

Zendesk

__cfduid

pelagohelp.zendek.com

24 hours

These cookies are used by Zendesk to provide live customer service chat functionalities on our platforms.

__cfduid

.zdassets.com

206 days

__cfruid

.pelagohelp.zendek.com

Session

__zlcmid

.zendesk.com

365 days

_help_center_session

.pelagohelp.zendek.com

Session

Categories

Cookies

Cookies

Cookies

Domain

Domain

Domain

Expiry

Expiry

Expiry

Customer.io

These cookies gather insights about users’ behaviour on the website in order to control the frequency and relevancy of emails for those who have opted-in to receive them.

_cio

.pelago.com.sg

24 hours

Google Analytics

These cookies distinguish users, and stores and updates unique values for each page visited for the purposes of generating statistical data.

_ga

.pelago.com.sg

730days

_gid

.pelago.com.sg

24 hours

Hotjar

These cookies register a unique ID that is used to generate statistical data on how users interact with the website.

_hjid

.pelago.com.sg

365 days

_hjincludedInSample

.pelago.com.sg

Sessions

Advertising

These cookies allow us to deliver content that is more relevant to you and your interests, including relevant marketing and up-to-date offers, on our website and certain other websites. For example, these cookies allow us and third parties to:


• Display relevant messages for products and offers you may be interested in, based on your viewing behaviour on our website and certain other websites

• Display our advertisements, and advertisements for other entities within our group of companies, which include Singapore Airlines Limited, Scoot Tigerair Pte. Ltd., Tradewinds Tours & Travel Private Limited and KrisShop Pte. Ltd. on our website and third party websites you visit

• Display appropriate advertising from third parties on our website

• Measure the effectiveness of advertising campaigns

• Limit the number of times you see targeted advertising 


We may use these Cookies to remember websites you have visited, and we may share this information with third parties, including advertisers and our agencies.

Categories

Cookies

Cookies

Domain

Domain

Expiry

Expiry

Google Ads

These cookies are used by Google DoubleClick to serve targeted advertisements and to measure their effectiveness.

IDE

.doubleclick.net

730 days

Facebook Pixel

These cookies are used by Facebook to serve targeted advertisements and to measure their effectiveness 

fr

.facebook.com

30 days

_fbp

.pelago.com.sg

30 days

Disabling the use of cookies

You may also refuse to accept cookies by changing the settings of your Internet browser. Refer to the links below for each browser’s guide on how to turn off or delete cookies.


Chrome

Firefox

Internet Explorer

Safari


If you choose not to allow the use of cookies, some areas of our website may not function properly or be accessible.

You’ll find more information on behavioral advertising and about deleting or controlling cookies at:


• If you’re in the EU: aboutcookies.org and youronlinechoices.eu

• If you’re in the US: networkadvertising.org and aboutads.info


If you delete your cookies, we won’t be able to know that you’ve opted out of behavioral advertising on our website; recognize that you’ve agreed to our Terms of Use, Privacy Policy, and Cookie Policy; or remember your language and country preferences. This means that banners from our third-party websites will appear. You’ll need to accept the use of cookies and provide other cookie-related information again.

Online behavioural advertising

Online behavioural advertising is also known as interest-based advertising. It’s a way of serving advertisements that are more relevant to your interests on websites visited by you. Shared interests are grouped together based on your previous web browsing activity. This allows us to display advertising that is relevant and useful to you. Advertising can also be delivered to you based on the website content you’ve just been viewing. This is called retargeting.


When you visit our website and navigate to other websites, we may leverage the cookies we have in place and our partnerships with online advertisers and social media networks in order to serve you with targeted advertising about the SIA Group on these other websites and/or to limit the number of times you see a particular advertisement.


We collect certain types of information about you for such purposes including: IP address or other unique identifiers, mobile carrier, time zone setting, operating system and platform, information about your customer journey on the website or mobile application, page views, linger times, clicks and interactions.


You may opt out of the use of cookies if you don’t want to be retargeted or your advertising to be tailored.


Opting out does not mean that you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer serve you advertising that’s tailored to your web preferences and usage patterns. You may instead see more advertising that isn’t as relevant to your preferences.

Contact Us

If you have comments, questions or complaints about or requests relating to this Cookie Policy statement, please contact Pelago in writing at the address below referencing ‘Cookie Policy’:


Pelago DPO, Airline House

25 Airline Road

Singapore 819829


Or email dpo@singaporeair.com.sg referencing: Pelago Cookie Policy

Our Affiliates

© 2021 Encounters Pte. Ltd. All rights reserved. 

Travel Agent License: TA03351